Privacy Policy
Last updated July 31, 2026
This policy explains what Cogvera Systems collects when you use TraxxPro, why we collect it, and the choices you have.
Information we collect
Account data: name, email address, role and the organization you belong to. Company data: the procurement records you enter — materials, suppliers, pricing, purchase orders, inventory, invoices and uploaded documents or photos. Billing data: subscription plan, renewal dates and the last four digits of a payment card; full card details are held by our payment processor and never reach our servers. Technical data: log records of requests, errors and audit events including user, timestamp and the action performed.
How we use it
To operate the service, authenticate users, enforce permissions, generate analytics and savings insights for your own organization, send transactional email such as purchase orders and invitations, provide support, bill your subscription, and investigate security or abuse.
Organization isolation
Every record is scoped to an organization and enforced at the database level. Users from one company cannot read or modify another company's suppliers, pricing, orders, inventory, files or analytics.
AI processing
Invoice reading and the procurement assistant send the relevant document text or query to a third-party model provider to produce a result. This content is not used to train those models. You can avoid AI processing by not using those features.
Sharing
We do not sell personal data. We share it only with processors needed to run the service: cloud hosting and database, email delivery, payment processing, AI inference and error monitoring. Each is bound to process data only on our instructions.
Retention and backups
Company data is retained while your subscription is active. Encrypted backups are kept on a rolling schedule for disaster recovery. After account closure, data is retained for a limited recovery window and then deleted from live systems, with backup copies expiring on their normal cycle.
Security
Data is encrypted in transit and at rest. Access is controlled by per-organization row-level policies and role-based permissions, and privileged actions are recorded in an audit log.
Your rights
You may access, correct, export or request deletion of your personal data. Owners and admins can manage most of this in the app; anything else can be requested at support@traxxpro.com.